How we work
From first contact to spotless results
We make it simple. Here's exactly what happens when you partner with Katu Services — no surprises, just a reliable process built around your business.
Initial enquiry
Reach out via phone, email, or our contact form. Tell us about your business, your site, and what you need. We respond within one business day.
No obligation. Just a conversation.
Site assessment
We visit your premises to understand the scope of work — size, frequency, access requirements, and any special considerations for your industry.
Tailored to your site, not a one-size-fits-all quote.
Custom proposal
We prepare a clear, itemised proposal outlining services, schedule, and pricing. No hidden fees — everything is transparent before you sign.
You'll know exactly what you're getting.
Onboarding & setup
Once you're happy, we handle all the onboarding — access arrangements, staff briefing, equipment setup, and scheduling your first service.
Smooth handover with zero disruption to your operations.
Service delivery
Our trained team arrives on schedule and delivers the agreed scope to our quality standard. Every visit is consistent, professional, and thorough.
Reliable. Every time.
Quality check & feedback
After each service cycle we conduct quality checks and follow up with you. If anything needs attention, we act on it immediately.
Continuous improvement is built into our process.